About Us

Employee Health Plan Support

EHP provides support to Cleveland Clinic employees for all aspects of health benefit administration. We work with you on a variety of administrative issues related to your health plan and strive to provide outstanding customer service. Topics we can assist you with include:

  • Benefit coverage and the provider networks
  • Claims management and resolution
  • Timely review of special benefit or waiver cases


Customer Service

The Cleveland Clinic EHP Customer Service Unit strives to offer you quality healthcare services and the opportunity to select health plan coverage that meets your needs and the needs of your family while managing your expectations as well as expenses. Cleveland Clinic offers their employees a comprehensive health plan that includes access to the entire Cleveland Clinic Quality Alliance network of providers. Cleveland Clinic Employee Health Plan is committed to consistently providing you timely and accurate information regarding your health plan benefits.


Compliance

The EHP is committed to conducting business in full compliance with applicable laws, regulations, and ethical business standards. We follow the Cleveland Clinic Corporate Compliance and Ethics Program (‘Compliance Program’) and adhere to the Cleveland Clinic Code of Conduct.  We are guided by ethical principles that rule our business and guides us to make the right choices.  

Suspected violations of the Code, the law, or a policy of the Employee Health Plan or Cleveland Clinic should be promptly reported to the Regulatory Manager at 216.986.4681.  Alternatively, you may report any concern directly to Cleveland Clinic’s Corporate Compliance Office at 216.444.1709 or via the anonymous reporting line at 1.800.826.9294 or email at corporatecompliance@ccf.org.


Contact Information

Feel free to contact us with any questions!

216.448.2247 (option 2)

Toll-free number: 877.688.2247 (option 2)


Employee Health Plan address: 

25900 Science Park Drive / AC242

Beachwood, OH 44122

Mail code for internal mailings: AC242


Fax Numbers:

EHP Main Fax: 216.448.2053

Eligibility Fax (New Hire Audit): 216.448.2054

EHP Wellness Fax: 216.448.2055